Data We Hold and Why We Hold It
When you open an account, we collect the details you provide — name, contact information, and the wallet identifiers linked to your bKash, Nagad or Rocket deposits. We also record session data: the device type you logged in from, your IP address at the time, and
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the pages you visited. This is standard practice for account security and fraud prevention, not for selling to third parties. Payment transaction records are retained because local financial regulations require us to keep them for a defined period — we do not use them for any
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purpose beyond account verification and dispute resolution. Cookie data from your browser sessions helps us remember your login state and preferred language so you are not starting from scratch every visit. You can clear cookies at any time from your browser settings, though doing so will
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log you out of any active session. If you deposit via Nagad or Rocket, the transaction reference number is stored against your account wallet so our support team can trace any query you raise. We do not store your full mobile banking PIN or password —
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those stay inside your own wallet app. Availability of our services depends on your local law and the eligible regions we currently support.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.