Reference

What You Agree To When You Use app99

These terms set out the rules that apply to your account, your transactions, and your activity on app99. Access and eligibility depend on your local law and the region you are in — read these terms carefully before you proceed.

Account holder responsibilitybKash, Nagad, Rocket wallet rulesJurisdiction-dependent accessFair use and account conductRight to update terms

Explore the Lobby Read FAQ

How These Terms Cover Your Account and Wallet

app99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on app99, you confirm that you have read, understood, and accepted these terms. They apply to every session, every transaction, and every interaction you have through the platform — whether you are accessing via mobile browser or the app on Android. Your

1
account wallet is subject to the same terms regardless of which payment method you use. Deposits made via bKash, Nagad, or Rocket are processed under the rules stated here, and any dispute about a wallet transaction will be handled according to this policy. We may update
2
these terms when the platform changes or when regulatory or payment-rail conditions shift. When that happens, we will post the revised version here and the continued use of your account means you accept the updated terms. Access to app99 depends on whether it is permitted under
3
your local law and in your eligible region — we do not make guarantees about availability in any specific location. If you are unsure whether access is lawful where you are, you should seek local legal advice before continuing. These terms do not override any mandatory
4
rights you hold under applicable Bangladesh law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If any part of these terms is unclear, or if you need to raise a concern about your account status or a wallet transaction, our support team is here to help. Reach out through the channel that works for you — live chat, email, or the in-app help form — and we will respond with a clear answer tied to the specific clause that applies to your situation.

HOW WE HANDLE THIS

Account Security and Policy Conduct on app99

We take account integrity seriously. These terms describe not just what you must do, but what we commit to on our side — secure account handling, fair treatment of wallet disputes, and a clear process for requesting changes or corrections to your account record.

Account Security Your account is protected by OTP verification on login and any sensitive action. We do not share your credentials or wallet details with third parties outside the payment rails you use.

Wallet Transaction Records Every bKash, Nagad, and Rocket transaction tied to your account is logged. If you dispute a charge, submit your mobile wallet reference number and we will investigate against our own records.

Requesting Account Changes To update your registered mobile number or wallet details, contact support with proof of ownership. Changes take effect after our verification step is complete — we do not bypass this for speed.

Policy Retention and Access Previous versions of these terms are retained internally. If you need to reference the terms that applied during a specific transaction, contact us with the date and we will provide the relevant version.

Common Questions About These Terms

These are the questions we hear most often about the app99 terms and conditions. Each answer is written to be direct and practical — if your question is not here, use the live chat or email support path to get a specific answer.

Yes. Every wallet transaction — whether via bKash, Nagad, or Rocket — is covered by these terms. The payment method does not change your obligations or ours under this policy.

We will always post updated terms on this page before changes take effect. Continuing to use your account after a revision is posted means you accept the new version.

We may restrict, suspend, or close your account depending on the nature of the breach. Any wallet balance subject to a policy violation will be reviewed before it is released or returned.

Access and eligibility depend entirely on your local law and the region you are in. We do not make legal determinations on your behalf — seek local legal advice if you are unsure.

Contact support via live chat or email with your account ID and the specific detail you want corrected. Corrections go through a verification step before they are applied to your account.

Reach out to our support team with your registration date. We retain previous policy versions internally and will provide the relevant text on request within a reasonable time.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoFAQ InfoComilla Speed Crash InfoLegal

What You Agree To When You Use app99

Reach Us About Any Terms Question

Account Security and Policy Conduct on app99

Common Questions About These Terms

01 Do these terms apply to deposits I make via bKash or Nagad?

02 Can app99 change these terms without telling me?

03 What happens if I break these terms?

04 Is access to app99 legal in Bangladesh?

05 How do I request a correction to my account record?

06 Where can I find the version of the terms that applied when I registered?

Terms & Conditions

Related pages

Related pages